Who we serve · Healthcare
SumnerOne helps healthcare organizations support care teams, protect patient and resident information, manage print costs across locations, and deliver communications people can understand and follow.
From care plans and discharge instructions to intake forms, labels, resident records, and compliance notices, print and document workflows stay tied to care delivery, privacy, and day-to-day operations. SumnerOne helps build more reliable, secure, and easier-to-govern workflows across hospitals, clinics, senior living communities, and post-acute settings.
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Healthcare depends on information being ready at the right moment. A nurse needs a care plan before shift change. A patient needs discharge instructions before leaving. A resident's family needs a clear update. SumnerOne helps multi-location healthcare environments — hospitals, ambulatory networks, senior living, post-acute — keep critical print and document workflows moving, protect PHI through configuration and governance, and explain print costs across locations. We start by listening, then we assess, configure, and stay accountable as the organization changes.
Why healthcare can trust SumnerOne
SumnerOne brings decades of document technology experience to environments where reliability, security, and service accountability matter. Founded in St. Louis in 1955, with document technology roots dating to Bud Sumner's 1937 start as a service technician, SumnerOne has grown into a regional print, workflow, and office technology partner built around service-first support. For healthcare organizations with multiple sites, local service infrastructure matters: SumnerOne supports customers through regional offices across Missouri, Kansas, Illinois, Oklahoma, and Arkansas, with six regional warehouses holding multimillion-dollar investments in equipment, parts, and supplies.
This page is written for multi-location healthcare environments: regional health systems, hospitals, ambulatory networks, senior living operators, skilled nursing organizations, assisted living companies, home health providers, hospice organizations, and integrated post-acute care teams. The settings are different, but the need is similar. Care teams, administrators, patients, residents, and families need information to move clearly, securely, and on time.
Print and scan workflows are rarely the first thing leadership wants to discuss. They usually become visible when something slows down: a device is offline, a form is missing, a scan does not route correctly, protected health information sits where it should not, or an already busy IT team is pulled into another support ticket. SumnerOne helps healthcare organizations look at those workflows with fresh eyes — including mixed fleets from Canon, Kyocera, Konica Minolta, and other common healthcare device environments.
Where the pressure shows up
The friction often shows up in small ways. A shared device serves too many departments. A printer in a clinical area goes down at the wrong moment. A scan-to-email workflow was configured years ago and never revisited. In healthcare, these small gaps can create larger uncertainty around four pressure points.
When devices fail, who else is slowed down?
Does PHI move only through your EHR — or also through printers, scanners, and shared output trays?
Can you explain print costs across departments, locations, and outsourced work?
Do patients, residents, and families receive information in a form they can read, keep, and follow?
What a good partner brings
A healthcare print partner should understand that support is about more than devices. The right partner should look at the full environment: clinical workflows, administrative workflows, shared devices, decentralized locations, patient-facing communication, resident and family communication, security configuration, service history, supply management, and cost visibility.
At SumnerOne, we begin by listening. We learn where documents move, where delays happen, which devices matter most, and which locations need more consistent support. We assess the environment before recommending changes. We look for fit, not complexity. For print-governance work, SumnerOne's own employees handle discovery, installation, and ongoing support rather than handing the environment off to an unknown third party. That matters when the print environment touches PHI, user identity, clinical workflows, and IT support processes.
PHI handling deserves documented governance
HHS Office for Civil Rights reported 742 breach notifications involving unsecured PHI in calendar year 2024, including 663 affecting 500 or more individuals. Those numbers do not mean every print device is a crisis. They do reinforce that print and scan workflows belong in the broader information governance conversation.
Protecting PHI in print and scan workflows
Protected health information moves through more than software. It can appear on printed instructions, labels, intake forms, billing documents, referral packets, resident records, care plans, authorizations, HR documents, and compliance materials. It can pass through scanners, shared printers, desktop devices, and multifunction devices that sit on the same network as the rest of the organization.
A secure print environment should address practical questions: Were default credentials changed? Is secure print release configured where sensitive output is likely? Are scan workflows reviewed and documented? Is audit logging enabled where needed? Are unused protocols disabled? Are shadow printers and unmanaged devices identified? Does configuration drift get reviewed after firmware updates, service visits, or user changes?
In many healthcare environments, secure print also has to stay practical for busy staff. SumnerOne can support badge-based release by mapping existing ID badges to network user profiles, allowing authorized users to release print jobs with credentials they already carry. Where appropriate, print-management environments can align with Active Directory or LDAP so permissions connect to the identity systems your organization already manages. With Find-Me printing, users send documents to a universal queue while the job remains held until the authorized user is physically present at an approved device.
Related outcome
Print You Can Trust — configuration, documentation, and governance for devices that handle PHI.
Helping communications get read and followed
Some healthcare communication has to do more than arrive. It has to be understood. Discharge instructions, care reminders, wellness outreach, resident notices, family updates, compliance notices, admissions packets, and patient education materials all ask people to absorb information, remember it, and act on it. That is difficult when the person reading is anxious, tired, overwhelmed, aging, recovering, caregiving, or managing multiple instructions at once.
Printed communication can help when the format supports careful reading. A patient can take instructions home. A caregiver can keep a packet on the counter. A resident's family can hold onto a notice. A compliance letter can be filed. Research continues to show that health literacy affects outcomes, and patient materials often miss recommended readability targets. SumnerOne helps healthcare organizations think about patient, resident, and family communication as part of the larger document environment — including dependable in-house color printing, admissions packets, education materials, wellness mailers, family notices, signage, and printed materials that support care transitions.
Related outcome
Reach the People Who Matter — print where attention, trust, memory, and action matter most.
Making costs visible across locations
Healthcare organizations often know print is costing them money. The harder question is where the cost lives and why. The lease may sit in one place. Supplies may be ordered by department. Desktop devices may have been purchased locally. Outsourced print may sit in a separate budget. Service issues may absorb IT time that never appears in the print number.
For multi-location healthcare, senior living, and post-acute providers, visibility matters because resources are already under pressure. LeadingAge's July 10, 2025 summary of a Ziegler CFO Hotline workforce survey reported that 36 percent of senior living and senior care CFO respondents said workforce costs had increased significantly, while another 60 percent reported slight increases. Print governance will not solve workforce pressure. It can help leaders understand and manage a category that often stays scattered longer than it should.
SumnerOne helps build a clearer picture: devices by location, department, and function; volume patterns across clinical and administrative areas; supply and service costs; unmanaged devices; outsourced print dependencies; and soft costs such as IT time and supply management. When leadership asks what the organization spends on print, why it spends it, and where it can improve, your team should have an answer that is current, specific, and defensible.
Related outcome
Make Every Dollar Count — explain print spending across leases, supplies, service, outsourced jobs, and unmanaged devices.
Reducing avoidable IT burden
Healthcare IT teams already carry enough. They support networks, endpoints, applications, phones, security tools, users, vendors, and the technology decisions that keep growing across the organization. Print issues can pull them away from work that needs their attention more.
A better print environment reduces avoidable support burden. That starts with understanding which devices create the most friction, which locations generate repeat issues, where supplies are not managed consistently, and where the fleet no longer matches how the organization works. A clinic that has grown may need a different configuration. A nursing station may rely too heavily on one device. A senior living community may need more consistent standards across buildings.
SumnerOne helps reduce the burden through remote monitoring, right-sized device placement, preventive service, supply visibility, and service accountability. When service is needed, the standard should be clear: the equipment needs to be confirmed operational, not simply acknowledged.
Related outcome
Keep Work Running — reliable service, remote monitoring, and right-sized support across multi-location healthcare.
How SumnerOne helps
A diagnostic checklist
Start the conversation
Every SumnerOne engagement begins with listening. We'll learn how your care teams, administrators, IT leaders, and locations work, where friction shows up, and what your print, communication, and technology environment needs to support.
You will get a clearer picture of what is working, what needs attention, and what a better-fit relationship could look like.
Frequently asked questions
Healthcare organizations can secure print workflows by changing default credentials, using secure print release where appropriate, enabling audit logging, reviewing scan destinations, restricting access by role or location, documenting configuration, and identifying unmanaged devices.
Printers and scanners can handle PHI, which means they should be included in broader information governance and security planning. The right approach depends on the device, location, workflow, and information being processed.
Healthcare IT teams can reduce print-related tickets by right-sizing the fleet, using remote monitoring, standardizing devices where practical, improving supply visibility, addressing repeat service issues, and working with a partner accountable for confirmed operational equipment.
Printed discharge instructions can give patients and caregivers a physical reference to keep, review, and share. The content still needs to be clear, readable, and written for the patient's needs.
Senior living operators should look for multi-location support, predictable service, cost visibility by community or department, secure handling of resident and employee information, and practical help with resident, family, admissions, and administrative communication.